Política de envío

📦 SHIPPING POLICY
🌍 Shipping Coverage

We ship to various countries through reliable international logistics providers. Shipping availability may vary depending on the destination.

⏱️ Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

Once processed, the order will be shipped to the customer.

🚚 Delivery Time

The estimated delivery time is 10 to 15 business days, depending on the destination country.

⚠️ Important:
In some cases, delivery times may be extended due to external factors beyond our control, such as:

Customs processes
Customs holds or inspections
Carrier or courier delays
Weather conditions
High demand during peak seasons

In these cases, delivery times may be affected without prior notice.

🛃 Customs Information and Documentation

To comply with international regulations, some countries may require additional information from the customer for customs clearance.

📌 Depending on the country, the customer must provide one of the following documents:

National Identity Document (DNI)
Taxpayer Identification Number (RUC)
Taxpayer Identification Number (RUT)
Or another equivalent document requested by the local authority

🔒 This information will be used exclusively for logistics and customs purposes.

⚠️ Important:
If the customer does not provide the requested information within the required timeframe, the shipment may:

Be delayed
Be held in customs
Or even be returned

In these cases, the store is not responsible for delays or losses resulting from the lack of information.

💰 Taxes and Duties

Depending on the destination country, the order may be subject to:

Import taxes
Duties
Additional customs charges

These costs are not included in the product price or shipping and must be paid by the customer.

📍 Order Tracking

All orders include a tracking number.

Once the order has been shipped, the customer will receive an email with information to track their shipment in real time.

📦 Incorrect or Incomplete Address

It is the customer's responsibility to enter their shipping information correctly.

If the address is incorrect or incomplete:

The order may be delayed or lost.
The store does not guarantee free reshipment.
❌ Cancellations and Changes

Once the order has been processed or shipped, address changes or cancellations are not possible.

📩 Contact

For any questions about your shipment, you can contact us via:

Email: [YOUR EMAIL HERE]
WhatsApp / Support: [YOUR NUMBER HERE]
⚠️ IMPORTANT LEGAL NOTICE

By making a purchase in our store, the customer automatically accepts this shipping policy, including possible delays due to external factors such as customs or shipping carriers.